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Player support

This article is compiled from the videos of GnomonkeyRS. It records what Gnomonkey said, with sources, not verified game fact. See About.

Player support

Player support
Type Mechanic
Videos 2 (first 2025-01-17, latest 2026-03-10)
Main source DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS)

Player support is a mechanic topic that Gnomonkey covers in 2 videos between 2025-01-17 and 2026-03-10. This article is a stub: his statements are grouped by type, repeated ones merged.

Contents

Tips

  • Gnomonkey wants status updates about server problems and updates posted in one obvious place on every platform (in game, Twitter, Reddit), instead of only a single line from a Jagex moderator in Discord, which also enables photoshopped fake mod quotes.1

Gnomonkey's opinion

  • Gnomonkey wants concrete details on player support improvements, such as hiring more people or reducing response time to a day or two, since support has been one of the worst aspects of Old School for years.2
  • Gnomonkey says Old School's support system is effectively through Twitter and Reddit, and that you may need over 2,000 upvotes on Reddit to be heard.3
  • Gnomonkey says Jagex player support has been replaced with an AI that responds, which is arguably better than no response, but support does not feel any better and lost hardcore accounts or items from bugs and disconnects are generally not recovered.4
  • Gnomonkey says other games like WoW will return your items if you are hacked, whereas Jagex will not, and even simple requests like transferring membership to another account can take a couple of weeks.5
  • Gnomonkey says even content creators do not get a hardcore back after a server disconnect, and he has seen more posts about false bans, though more get appealed.6
  • Gnomonkey says player support was replaced with an AI chatbot while PvM update quality remained as buggy as ever, so the previous roadmap does not justify the increase.7

Events

  • The apology said improved player support should not require additional charges, that changes to baseline support are already in progress, and that Jagex hopes to talk more about it soon.8
  • The large streamer Odablock was griefed on stream by someone abusing bugs to kill him, messaged moderators for days, and no action was taken.3
  • Gnomonkey recounts that in RuneScape 3 he needed his membership transferred and it took two weeks to get a response, with a passive-aggressive reply.9

Revision history

Date Video Change
2026-03-10 Membership Price Increased AGAIN (OSRS) Added: 5 statements (opinion, tip)
2025-01-17 DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS) Page created: 5 statements (event, opinion)
## References

  1. Membership Price Increased AGAIN (OSRS), 2026-03-10. ▶ 19:57 ↩

  2. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 6:34 ↩

  3. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 12:04 ↩↩

  4. Membership Price Increased AGAIN (OSRS), 2026-03-10. ▶ 4:28 ↩

  5. Membership Price Increased AGAIN (OSRS), 2026-03-10. ▶ 4:57 ↩

  6. Membership Price Increased AGAIN (OSRS), 2026-03-10. ▶ 19:14 ↩

  7. Membership Price Increased AGAIN (OSRS), 2026-03-10. ▶ 21:25 ↩

  8. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 6:05 ↩

  9. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 12:38 ↩

Mechanics

Colosseum invocations • Yama contracts • Invocations (Tombs of Amascut) • Jal-ImKot • Inferno pillars • Jal-Ak • Alt account • Thralls • Nex gear setup • Tempoross • Turael • Inferno waves • Jal-Nib • Doom of Mokhaiotl: rock block method • Monkey Room • Fortis Colosseum pillars • Phantom barrage • Awakened bosses • Melee gear progression • Demonic Brutus • Jal-MejRah • Prayer flicking • Butterfly Tech • Fortis Colosseum setup • Doom of Mokhaiotl: melee punish • Sulliuscep • Botting • Off-ticking • Corner trapping • Doom of Mokhaiotl: car attack • Combat Achievements • Doom of Mokhaiotl: shield phase • Pest Control • Blood Barrage • Nylocas • Great Olm 4-1 method • Nex reset • Triple Jad • RuneScape 3 combat • Tightrope skip

Category: Mechanics