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Opinion: Jagex CEO survey apology

This article is compiled from the videos of GnomonkeyRS. It records what Gnomonkey said, with sources, not verified game fact. See About.

Opinion: Jagex CEO survey apology

Opinion: Jagex CEO survey apology
Type Opinion
Videos 2 (first 2025-01-17, latest 2025-01-19)
Main source DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS)

Opinion: Jagex CEO survey apology is an opinion topic that Gnomonkey covers in 2 videos between 2025-01-17 and 2025-01-19. This article is a stub: his statements are grouped by type, repeated ones merged.

Gnomonkey's opinion

  • Gnomonkey says a good apology for him requires accountability and actions to remedy the situation, and he does not feel the CEO's post provides either.1
  • Gnomonkey says the apology's framing of an unfiltered range of ideas is an excuse, because the ideas in question, such as ads and charging for enhanced player support, are what people are offended by.2
  • Gnomonkey says the problem was never the randomness of the survey's combinations, but what Jagex was willing to sell, and he says this repeats the sidestepping of the previous blog post.3
  • Gnomonkey says Jagex repeatedly saying that gameplay would not be affected feels hollow, since the monetization structures were built around gameplay-adjacent features like clients, plugins and support.4
  • Gnomonkey says there is no admission in the apology that Jagex was trying to monetize or squeeze more money from players, and he says a single line stating that it was greedy and wrong would have gone a long way.5
  • Gnomonkey says he does not care about promises and wants to see action, since players have lost trust and he wants to know how Jagex will get it back.6
  • Gnomonkey summarises that the apology feels hollow and fake, and that he does not accept it and hopes the Old School community does not either.7
  • Gnomonkey tells viewers not to accept the apology and says he wants Jagex to produce a plan of action when it returns on Monday.8
  • Gnomonkey says that without further membership changes he does not expect Jagex to say anything until the following week and has little more to add beyond his two videos on the topic.9
  • Gnomonkey says the community loves Jagex for reasons he does not understand, and that the dev team, which he praises as one of the best for listening to feedback, is very different from the corporate monetization decision makers.10

Events

  • Just before a weekend in January 2025, the CEO of Jagex, Mod Pips, published a response and apology titled Membership survey: an update from Mod Pips, Jagex CEO, about the conjoint membership survey.11
  • The apology said the survey caused frustration, anger and concern, that major mistakes were made, and that Jagex got caught up in research mode while rushing a project with a research partner.11
  • The apology said no firm plans were in place and not a single line of code had been written for any of the survey's ideas, and that the survey had been halted.12
  • Jagex has confirmed it will explore adding ads to free-to-play, but not to regular membership.13

Revision history

Date Video Change
2025-01-19 LOW LEVEL HCIM INFERNO (OSRS) Added: 3 statements (event, opinion)
2025-01-17 DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS) Page created: 11 statements (event, opinion)
## References

  1. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 0:59 ↩

  2. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 1:31 ↩

  3. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 2:29 ↩

  4. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 3:00 ↩

  5. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 8:59 ↩

  6. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 9:09 ↩

  7. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 9:39 ↩

  8. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 13:14 ↩

  9. LOW LEVEL HCIM INFERNO (OSRS), 2025-01-19. ▶ 5:16 ↩

  10. LOW LEVEL HCIM INFERNO (OSRS), 2025-01-19. ▶ 22:29 ↩

  11. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 0:30 ↩↩

  12. DO NOT ACCEPT THIS APOLOGY FROM JAGEX - (OSRS), 2025-01-17. ▶ 3:58 ↩

  13. LOW LEVEL HCIM INFERNO (OSRS), 2025-01-19. ▶ 21:18 ↩

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